Shipping
For any questions or concerns, feel free to reach out to our friendly customer service team at [email address removed]. We’re happy to help!
We aim to dispatch all orders within 1-3 business days from our warehouse after receiving your order confirmation. Shipping times typically range between 2-4 business days depending on your location and the shipping option you choose. However, please note that these are estimates, and fulfilment and delivery times may vary during peak seasons or public holidays. We recommend checking the specific shipping options at checkout for more accurate delivery timelines.
We understand accidents happen. If you receive a damaged product, please email us immediately at [email address removed] with your order number, a brief description of the damage, and clear photos or a video showing the issue. This information helps us process your claim efficiently. Remember, pictures/videos should show the product is unused and has all tags intact.
Payments
Import duties, taxes, and related customs fees (if applicable) are determined and charged by the destination country’s customs office. These additional charges are not included in the product price you pay at checkout. Please contact your local customs office for further details.
Yes, we regularly offer exciting discounts and promotions to our valued customers! Sign up for our email list at [link to signup form] to stay updated on special offers and be the first to know about new products and exciting deals.
Currently, we offer a convenient Cash On Delivery (COD) payment option for your purchases on The Sage Way.
Returns
Absolutely! We want you to be completely satisfied with your Sage Way purchase. You can find our detailed Product Return and Refund Policy on our website for complete information on eligibility and procedures.
Don’t worry! It’s normal for tracking information to take up to 24 hours to update after your order ships.
We understand that plans change. If you need to modify or cancel your order, please contact our customer service team as soon as possible at [email address removed]. However, we cannot guarantee changes or cancellations once your order has already been dispatched from our warehouse.
